Specific Collaboration solutions vary with the needs and operating circumstances of each client, and with the best proven technology and tools on the market at any given time. Here are some general descriptions and examples of ConvergeOne’s effective approach to Collaboration.
- Increase the certainty or odds of connecting with a desired person on the first attempt.
- Integrated Presence applications can let an employee know whether and how best a specific individual can be reached immediately.
- Streamline or eliminate the various manual steps necessary to connect to people.
- Click-to-Call applications that are integrated with company directories and personal contact lists across multiple devices can replace error-prone 10-digit entries with a single button click.
- Enable smooth transitions from one communications medium to another, without breaking or interrupting an existing connection:
- Between desk phone and mobile phone
- From online chat or instant message to a voice call
- From a one-on-one call to a conference call
- Provide common, consistent information across diverse devices.
- A company directory or personal contact list remains up-to-date on a desk phone, smartphone, PC, etc.
- Display valuable database information automatically to support incoming calls.
- As a call from a client or recognized number comes in, an integrated database and device screen can automatically display the prior call history associated with that number and any notations previously added.